Faraji House – Privacy Policy

Last Updated: August 31, 2026

At Faraji House, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.farajihouse.org, or utilize our communication and care coordination services.

1. Mobile Messaging & SMS Compliance

SMS Terms & Conditions

  • Introduction: By accessing or using our services, including receiving SMS communications from Faraji House, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our messaging services.

  • Consent for SMS Communication: By providing your explicit consent to receive SMS communications, you acknowledge and agree to receive text messages from Faraji House at the mobile phone number you provide. Mobile information, phone numbers, and SMS consent data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes under any circumstances.

  • Types of SMS Communications: If you have consented to receive text messages, you may receive SMS communications related to:

    • Inquiries and direct communications initiated by you

    • Intake confirmations, case management, and care coordination updates

    • Appointment scheduling, housing navigation reminders, and administrative follow-ups

  • Standard Messaging Disclosures:

    • Message Frequency: Message frequency varies depending on your interactions with our case managers and administrative staff.

    • Carrier Rates: Standard message and data rates may apply as charged by your mobile service provider.

    • Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. You will receive a one-time confirmation text of your opt-out.

    • Support: For assistance, reply HELP to any text message or contact Faraji House directly through our official website channels.

2. Information We Collect & How We Collect It

Contact, Referral, and Intake Forms

When you submit an inquiry, request housing navigation support, refer an individual, or complete an intake form on our website, we collect the personal information you voluntarily provide. This information may include your full name, email address, telephone number, mailing address, and any case background or notes you choose to share.

3. Cookies and Tracking Technologies

  • Form & Inquiry Convenience: If you interact with our site forms or leave comments, you may opt in to saving your name, email address, and contact details in cookies. These cookies are set for your convenience so that you do not have to re-enter your details during future visits. These cookies remain active for one year.

  • Account Login Cookies: If you access a secure administrative or client portal area, we establish a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. Upon logging in, cookies are set to retain your login session and display preferences (session cookies typically persist for 2 days; interface preferences persist for 1 year; selecting "Remember Me" retains your session for 2 weeks).

  • Content Editing: If an authorized user logs in to edit website content or update a portal entry, an additional cookie is saved in the browser indicating the item ID. This cookie expires after 24 hours and holds no personal information.

4. Embedded Content From External Websites

Pages on this site may include embedded content (such as maps, video resources, intake scheduling tools, or partner links). Embedded content from third-party websites functions in the exact same manner as if the visitor had navigated directly to that external domain.

These third-party platforms may collect data about you, use cookies, embed additional third-party tracking, and monitor your interactions with the embedded content, particularly if you hold an account and are logged into that third-party service.

5. Data Retention & Sharing

Who We Share Your Data With

  • Internal Operations: Your information is accessible strictly to authorized Faraji House case managers, administrative staff, and designated operational personnel to coordinate services, process referrals, and maintain care continuity.

  • Automated Services: Visitor inquiries and online submissions may be screened through automated spam and security verification tools.

  • Security & System Alerts: If an account-related password reset is initiated, your requesting IP address may be included in administrative notification logs for security authentication.

How Long We Retain Your Data

  • Communication Logs: Contact inquiries, intake requests, and communication metadata are retained as necessary to maintain client records, track case histories, and fulfill non-profit operational reporting requirements.

  • Portal Profiles: For users with registered website accounts or portal profiles (if applicable), we securely store the personal information provided. Users may request to review or edit their profile information at any time (usernames cannot be changed directly). Designated site administrators also have access to view and manage these profiles.

6. Your Rights Over Your Data

If you have submitted inquiries, registered for a portal account, or completed forms through our site, you may request an exported summary of the personal data we hold about you, including all details you have provided to us.

You may also submit a request that we delete or correct any personal data in our possession. This does not apply to data that Faraji House is legally, contractually, or administratively required to retain for regulatory compliance, security audits, or formal record-keeping obligations.

7. Contact Information

If you have questions regarding this Privacy Policy, our data protection practices, or our SMS communications, contact Faraji House directly:

Faraji House – Privacy Policy